FAQ
Ordering & Shipping
How fast do orders ship?
Most orders ship in 1–2 business days (Mon–Fri, excluding holidays). Peak times may take 3–4 business days.
Where do you ship from?
Wisconsin, USA.
Do you ship to PO Boxes?
Yes, via USPS.
My package says “delivered” but it’s not here—what now?
Check with neighbors/household first. If still missing, contact us within 7 days with your order number.
Returns & Replacements
What’s your return policy?
Unopened items within 30 days of delivery. If something arrives damaged/defective, contact us and we’ll make it right.
How do I start a return?
Use the Contact page with your order number and reason for return.
Product Use — All Lines
Are your enzyme formulas safe around animals and people?
Use as directed. Keep animals/people away during application and until surfaces are dry. Always spot-test.
Can I mix enzymes with bleach, quats, or other chemicals?
No. Use enzymes separately for best results.
What’s the dilution?
Follow the product label.
• Light soil: ~1:20 to 1:32
• Heavy soil: ~1:5 to 1:10
(Hose-end versions dilute automatically.)
Poultry / Farm & Ranch
How do I deep-clean a coop with enzymes?
Remove birds & dry debris → spray solution → dwell 10–15 min → agitate → rinse/wipe → dry → return birds.
Hose-end vs. concentrate?
Hose-end is quick and auto-dilutes. Concentrate lets you set exact ratios.
Outdoor Birding
Is Birdbath/Fountain Protector safe for birds?
Use as directed and refresh water regularly. Enzymes help reduce slime/film between cleanings.
How often should I treat a birdbath?
Typically weekly; adjust for debris and weather.
Ponds & Lakes
Can I use enzymes in a fish pond?
Yes, when used as directed. Maintain aeration and treat consistently.
Will enzymes clear green water overnight?
No. Enzymes break down organics that fuel issues; clarity improves with routine use plus filtration.
Pools & Spas
Are enzymes compatible with chlorine/bromine?
Yes. Run enzymes alongside your sanitizer (don’t mix concentrates).
What do enzymes do in pools/spas?
They digest body oils/organics, reducing scum lines and improving water feel.
Pet Health
Can I use these on pets directly?
Only on products specifically labeled for topical/pet use. Follow that label exactly.
Safety & Ingredients
What are enzymes?
Proteins that break down organic residue (oils, proteins, starches) into smaller pieces that rinse away more easily.
Wholesale & Business
Do you offer wholesale?
Yes—see Wholesale for pricing/terms.
International distribution?
Yes—see International for MOQs, lead times, and terms.
Private label or bulk totes?
Yes—see Private Label & Bulk.